The AI Receptionist Built for UK Appliance Repair Engineers. Every Breakdown Answered.

We train the AI to understand the full range of domestic and commercial appliance repairs — washing machines, tumble dryers, dishwashers, ovens, cookers, hobs, microwaves, fridge-freezers, American-style fridges, wine coolers, range cookers, and commercial kitchen equipment. It captures the appliance brand, model (if known), the fault description, and how long the issue has been happening. You receive enough information to prepare or order parts before you even visit.

For most customers, a broken washing machine or a dead oven feels like an emergency. The AI captures the urgency appropriately — a family with young children and a broken washing machine gets the details prioritised. A restaurant whose commercial dishwasher has failed mid-service gets emergency-level treatment. The AI captures what's broken, how it's affecting the customer, and their availability for an engineer visit, so you can prioritise your schedule.

The AI asks for the appliance brand, approximate age, and a description of the fault — 'Won't spin,' 'Leaking from underneath,' 'Error code E3 on the display,' 'Makes a grinding noise.' This gives you a decent idea of what's likely wrong before you arrive. If the customer can provide a model number (usually on a sticker inside the door), the AI captures that too. You can pre-diagnose and pre-order parts, reducing repeat visits.

Absolutely. We configure the AI to focus on the appliance types you actually repair. If you specialise in laundry appliances (washing machines, washer-dryers, tumble dryers), the AI asks questions suited to those — drum problems, drainage issues, error codes, spin cycle faults. If you also cover dishwashers and ovens, those get their own questioning sets. The AI represents your actual service range, not a generic list.

Warranty and guarantee repair calls often come through manufacturer portals, but customers also call you directly — especially for out-of-warranty work or when they want a faster response than the manufacturer offers. The AI captures whether the appliance is under warranty, when it was purchased, and the fault. For manufacturer-referred work, it captures the reference number and any deadline. You get the information to respond within the scheme's SLA.

Location is captured on every call. If a customer calls from outside your service area, the AI still takes their details but notes the location clearly in the lead. You decide whether to take the job based on distance. For your core service area, the postcode data helps you batch appointments geographically — so you're not driving across the county between jobs.

Commercial appliance repairs are often more urgent and more profitable than domestic work. A launderette with three machines down is losing revenue by the hour. A care home with a broken industrial washer has a safeguarding issue. A restaurant whose oven fails on a Friday afternoon needs someone before the dinner rush. The AI captures the commercial context — business type, number of units affected, and the impact on operations — so you can prioritise these high-value, time-critical repairs.

Comparison sites charge commission on every job — often 20-30% of the invoice — and the customer's loyalty is to the platform, not to you. They won't remember your name next time. Rapid Receptionist captures customers who called you directly. They chose your number, they wanted your service, and when you fix their appliance, they remember you. At £99/month with no commission, one extra repair job per month covers the cost and then some.