Every Text About a Broken Appliance Gets an Instant Professional Reply.
Customers text about washing machines stuck mid-cycle, ovens that won't heat, and freezers defrosting. AI SMS replies instantly — capturing repair leads while you're replacing a drum bearing at another property.
It's 11am on a Monday. You're at a property in Swindon replacing a door lock mechanism on a Bosch washing machine. Your phone buzzes with a text: 'Hi, my Hotpoint fridge freezer has stopped working completely. No power, no lights, everything defrosting. FF200. SN25. Can someone come today? Got a lot of food in there.' You're mid-repair with the door assembly in pieces on the kitchen floor. Without AI SMS, you reply at noon — an hour later. She's already booked a competitor who responded at 11:05am and confirmed a 2pm visit. With Rapid Receptionist, the AI replies at 11:00am: 'Thanks for contacting Wiltshire Repairs. We've noted the Hotpoint fridge freezer power failure at your SN25 property. We understand the food spoilage urgency and will call back shortly to arrange a visit.' She replies 'That would be great, thank you.' You call at noon, confirm a 3pm visit, and diagnose a failed PCB. Parts ordered for next-day delivery — £65 parts, £75 labour. A £140 repair secured by instant response.
Why Appliance Repair Engineers Need AI SMS
Error Code Text Leads
Customers text washing machine error codes, oven fault lights, and fridge temperature readings. The AI captures the code, brand, and model mentioned — giving you a diagnostic head start before the visit.
Quick-Quote Texts
Texts asking 'How much to fix a Bosch dishwasher not draining?' are handled instantly. The AI captures the brand, model if mentioned, and the fault — pre-qualifying the lead for a fast, accurate quote.
Google Search Text Leads
Customers searching 'washing machine repair near me' on mobile frequently text rather than call. The AI responds to every mobile-search text instantly, converting Google visibility into booked repairs.
Commercial Equipment Texts
Restaurant managers text about broken commercial dishwashers and malfunctioning ovens during service. The AI flags these as revenue-critical emergencies and captures the equipment brand and site address.
Fridge & Freezer Urgency
A text about a fridge or freezer that's stopped working is inherently urgent — food spoilage starts within hours. The AI captures when the appliance stopped and flags the time-sensitive nature.
Hands-Free During Repairs
You can't answer your phone while pulling a washing machine out, disconnecting hoses, or replacing a heating element. AI SMS handles every text while you concentrate on the repair.
AI SMS for appliance repair engineers is £19/month as an add-on or standalone. Unlimited texts. £299 setup. No contracts. See full pricing →
Frequently Asked Questions
How does AI SMS handle appliance repair texts?
When someone texts about a broken appliance, the AI reads the message, captures the appliance type, brand, error code, and fault description, and sends a professional response. Fridge and freezer failures are flagged as time-sensitive due to food spoilage risk.
Can the AI capture error codes from text messages?
Yes. Error codes mentioned in texts — F21, E15, 5E, or any alphanumeric code — are captured and included in your notification. Knowing the error code before arrival lets you research the fault and bring likely parts.
I repair all brands. Does the AI handle that?
Every brand and appliance type. Whether someone texts about a Miele dishwasher, a Beko washing machine, a Rangemaster cooker, or a LG American fridge-freezer, the AI captures the make and model if mentioned.
Will the AI handle texts about commercial equipment?
Commercial kitchen equipment texts — Rational combi ovens, Winterhalter dishwashers, Foster fridges — are captured with brand, fault description, and business impact. Trading premises with failed equipment are flagged as commercial emergencies.
Can the AI mention my manufacturer approvals?
During setup, we configure the AI to reference your manufacturer-approved status — Samsung, Bosch, Miele, AEG, Hotpoint, or any brand certification. This credibility is especially important for warranty and insurance repairs.
How much does AI SMS cost for appliance repair engineers?
AI SMS is £19/month as an add-on or standalone. Unlimited texts, no per-text charges. £299 setup. No contracts, cancel anytime, 30-day money-back guarantee.
Stop Losing Repair Bookings to Slow Text Replies
Washing machines, fridges, ovens — every text answered instantly. £19/month.
🛡 30-day money-back guarantee · No contracts · Cancel anytime