The AI Receptionist Built for UK Drainage Contractors

The full drainage vocabulary is configured — CCTV survey (push-rod camera, crawler unit, pan-and-tilt head, WRc coding, condition grading, defect classification), jetting (high-pressure water jetting, 3000 PSI, root-cutting nozzle, rotating head, chain flail), root ingress (tree root penetration, crack infiltration, displaced joint, open joint), collapsed drain (fractured pipe, bellied pipe, deformation, loss of shape), soakaway (percolation test, BRE 365, infiltration crate system, stone-filled, geotextile wrap), manhole (inspection chamber, backdrop manhole, benching, channel, half-round invert, step irons, cover and frame, Class B/D loading), interceptor (petrol/oil interceptor, Class 1 full retention bypass, separator, Environment Agency discharge consent), lining (CIPP cured-in-place pipe, structural lining, UV cure, ambient cure, resin impregnation, patch lining), Part H (gradient 1:40/1:60/1:80, minimum cover depth, bedding factor, pipe diameter 110mm/150mm/225mm, SVP ventilation stack, rodding access, access fitting), adoption (Section 104 agreement, Section 106, build-over agreement, lateral connection, water authority approval), excavation (trench support, timber shoring, hydraulic frames, granular bedding, pea gravel surround, haunching, selected backfill), and connection (saddle connection, Y-junction, Sewer Adoption Agreement). When a developer describes 'forty-two plots, 110mm foul to adoptable standard, attenuation crate system with hydrobrake, Section 104 Thames Water,' the AI records every specification.

A homeowner saying 'the drain is blocked, sewage coming up through the downstairs toilet, happened three times this year' generates a reactive emergency lead with blockage history, sewage location, and suspected cause. A developer requesting 'foul and surface water drainage for forty-two plots under Section 104 adoption' generates a new-build programme lead with plot count, pipe specification, attenuation design, and water authority requirements. The lead structures are fundamentally different in urgency, scope, and commercial value.

Sewage flooding through a ground-floor WC into a kitchen, a collapsed drain causing a sinkhole in a car park, a blocked lateral connection backing up into a restaurant kitchen, and a petrol interceptor alarm triggering at a filling station — drainage emergencies combine health hazards, property damage, and regulatory urgency. The AI captures the contamination type, the affected area, the property access, and whether the emergency services or Environment Agency have been contacted.

Drainage contractors pay £49/month for the Core plan — 120 minutes of AI phone answering plus unlimited website chat. Whether you are a two-person jetting and CCTV team or a multi-crew firm delivering adoptable drainage networks on housing estates, the allowance accommodates your call volume. Additional channels are £23/month each. Setup is £295 with a 30-day money-back guarantee.

One-person drainage operations gain enormous value. When you are in a trench laying pipe at gradient, operating a jetting unit at 3000 PSI with the hose feeding into a manhole, or guiding a CCTV crawler through a sewer run — answering the phone compromises the gradient alignment, the jetting procedure, or the survey footage. The AI captures every blocked drain emergency, every CCTV survey booking, and every developer programme enquiry while you complete the work safely.

Set coverage from your dashboard to match your drainage schedule. During active trench work — when pipes are being laid at gradient with the laser level — send every call to the AI. During office hours, quotation preparation, and CCTV report writing — take calls directly. Switch from your phone as your working conditions change.

Drainage enquiries contain property addresses, CCTV survey reports, Section 104 adoption details, water authority correspondence, and commercially sensitive tender pricing. All data captured by the AI is encrypted in transit and at rest, stored on UK and EU servers governed by UK GDPR, and shared exclusively with you. No project details reach competing drainage firms or third parties.

Data security is built into every layer of our service. When your AI receptionist captures a client's name, contact number, site address, or project details, that information is encrypted both in transit and at rest using industry-standard protocols. All data is stored on UK and EU-based servers — never offshore. We operate as your data processor under UK GDPR and the Data Protection Act 2018, meaning we handle enquiry data strictly on your behalf and never sell, share, or repurpose it. You and your clients can request deletion of any stored data at any time. As the contractor, you remain the data controller for all client information captured through our service. Our full data handling practices are detailed in our privacy policy.

If your prices change, you add or remove a service, or your working hours shift, just let us know and we update your AI receptionist configuration for free. Routine business information updates — pricing adjustments, new service offerings, revised availability, and updated contact details — are all included at no extra cost. We handle the change on our end, typically within one working day, so your AI always reflects your current drainage contractor business accurately.