The AI Receptionist Built for UK Underpinning Specialists

The complete vocabulary of foundation remediation is built into the system — mass concrete underpinning, sequence underpinning (hit-and-miss), mini piles, micro piles, CFA piles, pin piles, resin injection, beam and base, needle beam, subsidence, settlement, differential settlement, heave, clay shrinkage, tree root damage, bearing stratum, foundation depth, BRE Digest 251, tell-tales, level monitoring, crack stitching, helical bar, superstructure repair, loss adjuster, party wall, Section 6 notice, and building control sign-off. When a loss adjuster describes 'mass concrete sequence underpinning to three elevations, 1-metre bays, 2.4-metre depth to London Clay bearing stratum, BRE 251 monitoring for twelve months,' the AI captures every detail.

A homeowner calling about 'a crack above our kitchen window' generates an initial enquiry lead — the AI asks about the crack width, direction (diagonal or horizontal), whether it is wider at the top or bottom, and whether the property has a history of movement. A loss adjuster calling about 'authorised underpinning under claim reference AV-2024-118592 — clay shrinkage subsidence, engineer's report confirms mass concrete underpinning to the rear and flank elevations' generates a fully specified insurance works lead. The two produce entirely different lead profiles.

Emergency calls arrive when a surveyor discovers severe foundation movement during a pre-purchase survey, when a homeowner notices sudden new cracking after heavy rainfall, or when a contractor exposes failed foundations during renovation excavation. The AI identifies the structural urgency, captures the property details, the nature of the movement, and the reporting engineer's involvement, and escalates for priority scheduling.

Underpinning specialists pay £49/month for the Core plan — 120 minutes of AI phone answering plus unlimited website chat. Whether you are a sole trader specialising in domestic mass concrete underpinning or a larger firm operating mini-piling rigs on commercial subsidence contracts, the talk-time allowance fits your enquiry volume. Additional channels are £23/month each. Setup is £295 with a 30-day money-back guarantee.

Smaller underpinning firms — an owner-operator with a labourer working in confined excavations — benefit the most. When you are two metres below ground level, hand-excavating beneath a party wall with hydraulic shoring above your head, there is zero possibility of answering a phone call. The AI captures every loss adjuster tender, every engineer referral, and every homeowner panic call while you work safely in the trench.

Configure coverage from your dashboard to match underpinning workflows. During active dig days — excavating, shoring, concreting, and backfilling bays in sequence — route all calls to the AI. During pricing, report writing, and office administration — take calls yourself. Switch between modes from your phone at any point.

Underpinning enquiries contain property addresses, insurance claim references, structural engineer reports, foundation details, and commercially sensitive pricing. All data captured by the AI is encrypted in transit and at rest, stored on UK and EU servers governed by UK GDPR, and shared exclusively with you. No project information is disclosed to competing underpinning firms or third parties.

Data security is built into every layer of our service. When your AI receptionist captures a client's name, contact number, site address, or project details, that information is encrypted both in transit and at rest using industry-standard protocols. All data is stored on UK and EU-based servers — never offshore. We operate as your data processor under UK GDPR and the Data Protection Act 2018, meaning we handle enquiry data strictly on your behalf and never sell, share, or repurpose it. You and your clients can request deletion of any stored data at any time. As the contractor, you remain the data controller for all client information captured through our service. Our full data handling practices are detailed in our privacy policy.

If your prices change, you add or remove a service, or your working hours shift, just let us know and we update your AI receptionist configuration for free. Routine business information updates — pricing adjustments, new service offerings, revised availability, and updated contact details — are all included at no extra cost. We handle the change on our end, typically within one working day, so your AI always reflects your current underpinning specialist business accurately.