AI Website Chat for UK Extension Companies

We handle it for you as part of your onboarding. Our team adds the widget to your website so it appears on every page — your portfolio, services, and contact pages included. You do not need any technical skills. If you happen to have a web developer or prefer to do it yourself, we will send you the code snippet to paste into your site header. Most extension companies just want it sorted so they can focus on measuring up the next kitchen-diner project.

Permitted development is the question extension companies hear most often. The AI engages visitors on PD topics using your service profile — confirming that you handle PD assessments, noting that limits vary by property type and location, and capturing the visitor's property details for your professional assessment. It does not offer formal planning advice but keeps the conversation productive and captures the lead.

The AI gathers the extension type (rear, side, wraparound, double-storey), approximate dimensions, planning status, whether an architect or structural engineer is already appointed, the property type and postcode, the visitor's preferred start date, and their contact details. For extension specialists, this tells you at a glance whether this is a £25,000 single-storey rear or an £120,000 double-storey wraparound.

The chat script loads after your page content renders completely. Extension company websites with large portfolio galleries — before-and-after extension photos, 3D renders, and video walkthroughs — display at their normal speed. The chat bubble appears once the visual content is loaded. Its data footprint is trivial compared to a single project photo.

Phone answering and website chat come together under the Core plan at £49/month. For extension specialists, these two channels cover the primary enquiry paths — homeowners phoning from Checkatrade listings, and visitors chatting after browsing your portfolio online. A single plan handles both without additional cost.

Chat conversations containing property addresses, extension dimensions, planning details, budget discussions, and visitor contact information are encrypted and stored on UK and EU servers in full compliance with UK GDPR. Lead summaries go to you exclusively. Visitor data is never shared with competitors, sold to aggregators, or repurposed.

Yes — fully. Every piece of information captured through AI Website Chat is protected under UK GDPR and the Data Protection Act 2018. Client names, contact details, site addresses, and project specifics are encrypted during transmission and while stored, and held exclusively on UK and EU-based servers. We never share, sell, or repurpose any data captured on your behalf. You maintain full control as the data controller, with the right to request deletion at any point. Your clients have the same right. Rapid Receptionist acts strictly as your data processor, operating under a formal data processing agreement. You can review our approach in detail in our privacy policy.

If your prices change, you start offering a new service, or your availability shifts, just let us know and we update your AI Website Chat configuration for free. Routine business information updates — pricing, services offered, working hours, contact details — are included at no extra cost as part of the done-for-you service. We handle the change on our end, typically within one working day, so AI Website Chat always reflects your current extension specialist business accurately.