AI SMS for UK Glazing Contractor Businesses

Upon receiving a text, the AI responds immediately using your company name. A detailed message — 'need 4 sealed units replaced in timber sash windows, Victorian terrace in Jericho' — is acknowledged with full context captured. A brief message — 'can you replace glass?' — prompts follow-up questions about the glass type, window style, number of panels, and property postcode.

The reply reads like a glazier responding between installations — professional, direct, and knowledgeable about glass types and window specifications. It uses your company name and asks relevant questions about the caller's specific glazing needs. Homeowners and builders care about competence and speed; the AI delivers both in seconds.

Clients sometimes text about measurement visit times, delivery confirmations, or warranty queries on previously installed glass. The AI captures these and flags them separately from new enquiries. Your dashboard clearly distinguishes a new £5,000 multi-window replacement from a current client confirming the Thursday measurement appointment.

AI SMS is £23/month as a channel add-on. Glazing work ranges from £150 single sealed unit swaps to five-figure structural glass installations. Capturing one builder's subcontract enquiry or one homeowner's multi-window order through a prompt text — while your phone sat face-down on the cutting table — pays for the channel add-on many times over.

Your own reply in any text thread transfers control to you. The AI recognises your message and steps aside. During workshop days, handle texts yourself. During installations on site, let the AI maintain the professional response.

Text messages containing property addresses, window specifications, glass types, and contact details are encrypted and stored on UK and EU servers under UK GDPR. Data goes only to you and is never shared, sold, or repurposed.

Yes — fully. Every piece of information captured through AI SMS is protected under UK GDPR and the Data Protection Act 2018. Client names, contact details, site addresses, and project specifics are encrypted during transmission and while stored, and held exclusively on UK and EU-based servers. We never share, sell, or repurpose any data captured on your behalf. You maintain full control as the data controller, with the right to request deletion at any point. Your clients have the same right. Rapid Receptionist acts strictly as your data processor, operating under a formal data processing agreement. You can review our approach in detail in our privacy policy.

If your prices change, you start offering a new service, or your availability shifts, just let us know and we update your AI SMS configuration for free. Routine business information updates — pricing, services offered, working hours, contact details — are included at no extra cost as part of the done-for-you service. We handle the change on our end, typically within one working day, so AI SMS always reflects your current glazing contractor business accurately.