The AI Receptionist Built for UK Shopfitting Companies

Every term used in commercial fit-out work is recognised — retail display units, cash desks, counters, back-bar joinery, banquette seating, mannequin plinths, fascia signage, LED track lighting, suspended ceilings, raised access flooring, DDA compliance, brand guidelines, specification packs, and tender returns. When a procurement manager calls about 'four restaurant fit-outs requiring bespoke bar counters with integrated beer taps, banquette seating in brand-specified fabric, and commercial extraction to meet Building Regulations,' the AI captures the scope precisely.

An independent boutique owner calling about 'a simple shop fit-out with some shelving and a nice counter' generates a different lead from a procurement team issuing a multi-site specification with brand guidelines, material schedules, and programme milestones. The AI adjusts its questioning to the complexity described — simpler projects prompt questions about the unit, timeline, and concept, while corporate tenders capture the specification detail, number of sites, and submission deadline.

Shopfitters rarely have quiet days. When you are fitting display units on a Tuesday knowing the shop opens Friday, every minute on site matters. The AI ensures you never miss a new enquiry while you focus on delivering the current project to deadline. Live project calls — from clients, suppliers, and subcontractors on the active fit-out — are flagged separately from new leads.

Shopfitting companies pay £49/month for the Core plan, which covers 120 minutes of AI phone answering and unlimited website chat. Whether you are a specialist joiner delivering one boutique fit-out at a time or a firm running three concurrent restaurant projects, the allowance accommodates your call volume. Additional channels are each £23/month. Setup is £295 with a 30-day money-back guarantee.

A two-person shopfitting team is precisely the business that benefits most. When both of you are on site — one routing cables behind a new counter, the other hanging the fascia sign — no one can answer the phone. The AI captures every enquiry during these intense fit-out periods, building your pipeline for the next project before the current one is even handed over.

Your dashboard schedule determines exactly when the AI activates. During intense final-fit periods — the last forty-eight hours before a shop opening — route everything to the AI. During slower specification-review periods at the workshop, answer calls yourself. Override the schedule manually at any time from your phone.

Shopfitting enquiries contain commercial lease details, landlord information, brand guidelines, design specifications, and sometimes sensitive financial data about fit-out budgets. All data captured by the AI is encrypted in transit and at rest, stored on UK and EU servers governed by UK GDPR and the Data Protection Act 2018, and shared exclusively with you. No project information is disclosed to competitors or third parties.

Data security is built into every layer of our service. When your AI receptionist captures a client's name, contact number, site address, or project details, that information is encrypted both in transit and at rest using industry-standard protocols. All data is stored on UK and EU-based servers — never offshore. We operate as your data processor under UK GDPR and the Data Protection Act 2018, meaning we handle enquiry data strictly on your behalf and never sell, share, or repurpose it. You and your clients can request deletion of any stored data at any time. As the contractor, you remain the data controller for all client information captured through our service. Our full data handling practices are detailed in our privacy policy.

If your prices change, you add or remove a service, or your working hours shift, just let us know and we update your AI receptionist configuration for free. Routine business information updates — pricing adjustments, new service offerings, revised availability, and updated contact details — are all included at no extra cost. We handle the change on our end, typically within one working day, so your AI always reflects your current shopfitter business accurately.