The AI Receptionist Built for UK Tree Surgeons

Every term used in professional tree surgery is recognised — crown reduction, crown thin, crown lift, deadwooding, pollarding, coppicing, formative pruning, straight fell, sectional dismantling, rigging, speedline, lowering, stump grinding, root pruning, subsidence investigation, TPO (Tree Preservation Order), conservation area notification, BS 5837 survey, NPTC certification, and every common species name from sycamore and ash to horse chestnut and cedar. When a council arboricultural officer calls about 'a 30% crown reduction to a mature TPO oak overhanging a public footpath,' the AI records the specification exactly.

A retired homeowner calling about a cherry tree that needs shaping for aesthetic reasons generates a very different lead from a highways officer calling about a storm-felled horse chestnut blocking the A40 at rush hour. The AI adjusts naturally — domestic callers are asked about the tree species, the work they want, their property access, and timing. Emergency callers are asked about the location, the nature of the hazard, the urgency, and who to contact on arrival. Each lead summary reflects the nature and priority of the call.

After a named storm, tree surgery businesses can receive dozens of calls in a single morning — trees on roofs, across roads, through fences, and into power lines. The AI handles every call simultaneously, capturing the hazard, location, and urgency, and escalates the most critical situations to your mobile immediately. If you are mid-climb and cannot answer, the call transfers to our human operators. Standard pruning and quote requests queue as normal leads.

Tree surgery businesses — from a sole-trader climber with a pickup and chipper to a multi-crew company with MEWP trucks and a consultancy arm — fit within the Core plan at £49/month. That provides 120 minutes of AI phone answering and unlimited website chat. WhatsApp, SMS, email, Facebook Messenger, Instagram DMs, and Missed Call Text Back are each £23/month as add-ons. Setup is £295 with a 30-day money-back guarantee.

A sole trader spends the entire working day up a tree, operating a chainsaw, feeding a chipper, or grinding stumps — physically unable to answer the phone for hours at a stretch. Every missed call during your busiest months is a tree surgery job going to a competitor. The AI captures every enquiry with full scope and urgency details while you keep climbing. A single captured domestic pruning job typically covers several months of the service.

Calls ring through to your mobile whenever you are on the ground and available — driving between jobs, at the yard loading the chipper, or at home writing quotes. The AI only activates when you are genuinely unreachable: up a tree, behind a chipper, or outside your set hours. You manage the schedule from your dashboard and can adjust it instantly.

Tree surgery enquiries include property addresses, tree locations, photographs, and sometimes TPO reference numbers. All data captured by the AI is encrypted in transit and at rest, stored on UK and EU servers under UK GDPR and the Data Protection Act 2018, and shared only with you. Client data is never sold, shared with third parties, or used for any purpose beyond your lead delivery.

Data security is built into every layer of our service. When your AI receptionist captures a client's name, contact number, site address, or project details, that information is encrypted both in transit and at rest using industry-standard protocols. All data is stored on UK and EU-based servers — never offshore. We operate as your data processor under UK GDPR and the Data Protection Act 2018, meaning we handle enquiry data strictly on your behalf and never sell, share, or repurpose it. You and your clients can request deletion of any stored data at any time. As the contractor, you remain the data controller for all client information captured through our service. Our full data handling practices are detailed in our privacy policy.

If your prices change, you add or remove a service, or your working hours shift, just let us know and we update your AI receptionist configuration for free. Routine business information updates — pricing adjustments, new service offerings, revised availability, and updated contact details — are all included at no extra cost. We handle the change on our end, typically within one working day, so your AI always reflects your current tree surgeon business accurately.